Call the home directly on 020 8660 9336
This is the most reliable way to schedule a tour. You can book a date and suitable time with reception, or ask to speak to the manager, or a senior member of staff for more information before your visit.
Visit the home’s website and book a time that suits you here – https://careycare.co.uk/book-a-viewing/
You can find more information about our homes and what care we offer throughout the website.
Be prepared to answer some questions about your loved one’s needs. This will help us to show you a suitable available room for your loved one.
All questions, such as what are the things we should bring in for my parents? Can we bring furniture, plants, pets? Do I need to book a visit? This will be covered in a welcome pack, that will be sent out to you before the resident comes into the home so not sure if relevant
Our doors are always open! Visit your loved ones at any time, stay as long as you desire, and feel free to join in on any activities or outings.
Yes, You can! But ensure your dog is up to date on all vaccinations to protect both your pet and the residents. Your dog should be well-behaved and not pose a threat to residents or staff. Always keep your dog on a leash. Clean up after your dog to maintain a hygienic environment.
In-house Services: We have hairdresser and chiropodist who visit regularly. You can usually book appointments through the reception or other staff members.
External Providers: Residents are warmly invited to bring their favourite hairdresser to provide personalized styling services.
Experience the convenience of personalised newspaper delivery through our trusted partner, Kenley News. Simply inform our reception of your loved one’s preferred publication, and we’ll ensure it arrives promptly. Plus, enjoy the flexibility to modify or cancel your order at any time.
The minimum stay for respite care at Hill house is one week, and the maximum can vary widely, often up to six weeks.
As a new admission, we recommend registering with our designated GP, Keston Medical Practice. Visits typically occur on Tuesdays. However, if your loved one prefers to retain their current GP, they are welcome to do so.
Our monthly schedule, at the end of each month, includes the upcoming outing dates tailored to our residents’ preferences and health needs. Feel free to take your loved one on a delightful adventure—just ensure you complete the disclaimer form before you embark.
Start the journey with a referral from you, a trusted local authority, or a caring family member.
Explore the homes that catch your interest with personalised visits. Our highly qualified staff will conduct a thorough pre-admission assessment to ensure we can cater to your unique needs.
Once confirmed, we’ll finalise the funding agreement, paving the way for a seamless admission process.
By person-centred discussion between a person and their caring team about their preferences and priorities for their future care, while they have the mental capacity for meaningful conversation about these. The process, which is likely to involve a number of conversations over time, must have due consideration and respect for the person’s wishes and emotions at all times. As a result, the person should experience a greater sense of involvement and the opportunity to reflect and share what matters most to them.
Typically, it takes about one week to clear a room after a loved one has passed away. This timeframe allows for a thoughtful and respectful process, helping to honour memories while making space for new beginnings. If you need more specific guidance or support during this time, feel free to ask.
We kindly request that residents provide a notice period of at least four weeks prior to their intended move-out date. This allows us to ensure a smooth transition and maintain the high standard of service and community experience we pride ourselves on.
